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Terms of Use

Effective date: January 1, 2026

I. General Provisions

  1. These Terms of Use define the rules for using the online platform available at parsell.pl (hereinafter referred to as the "Platform" or "Wholesale") by users (hereinafter referred to as "Client").
  2. The online Platform does not function as an online store enabling direct conclusion of sales contracts online. The Platform constitutes an electronic presentation catalog of products (footwear product offer), and the actual order placement and sales take place outside the Platform (via e-mail, WhatsApp messenger, or telephone).
  3. The owner of the Platform and data controller is:

    PARSELL SP. Z O.O.

    Cegielniana 3, 49-300 Brzeg, Poland

    NIP: 7471923601, REGON: 522509372, KRS: 0000980940

    E-mail: business@parsell.pl

  4. The product offer presented on the Platform is primarily addressed to enterprises, institutions, and individuals conducting business activity (B2B transactions). Consumer service is also permitted within the scope described in a separate chapter of these Terms.

II. Account Registration and Access to the Product Offer

  1. Full access to product offers, footwear specifications, available sizes, and prices requires creating an individual user account and logging in to the Platform's IT system each time.
  2. Account registration on the Platform is free of charge and constitutes acceptance of the provisions of these Terms.
  3. A Client registering on behalf of a company or business entity declares that they have the appropriate authorization to represent that entity and enter into commercial obligations on its behalf.
  4. The Client is obliged to protect their account access data (login and password) from unauthorized persons. The Client may at any time view, correct, update their data, and completely delete their account from the Platform.

III. Order Placement Procedure (Sales Outside the Platform)

  1. The presentation of products on the Platform after logging in serves informational purposes, enabling the Client to familiarize themselves with the currently available footwear assortment, sizes, and prices.
  2. Orders for selected products are placed exclusively outside the online Platform through the following communication channels:
    • E-mail sent to: business@parsell.pl
    • WhatsApp messenger to the official contact number indicated on the Platform.
    • Telephone contact with the sales department.
  3. In the content of the inquiry / order placed by e-mail or WhatsApp, the Client should indicate: the footwear model, unique identifier (if applicable), required sizes, quantities, and exact invoice and shipping details.
  4. A sales contract is concluded upon unambiguous confirmation of order acceptance by the Platform owner, which is carried out by sending the Client a proforma invoice or a binding confirmation in a return message (e-mail/WhatsApp).
  5. Order modifications or cancellations are possible only until the goods are handed over for shipment. The desire to make changes must be reported immediately through the channel through which the order was placed, or by e-mail to: business@parsell.pl.
  6. The Platform owner reserves the right to introduce sales quantity limits, changes in catalog prices, and temporary suspension of availability of certain footwear models. Product photos and colors are for informational purposes and may slightly differ from the actual appearance of goods due to screen technical parameters.

IV. Prices, Taxes, and Logistical Conditions (B2B)

  1. All prices listed in the catalog are net prices (excluding VAT) and are expressed in Euro (EUR) or other currency indicated on the Platform.
  2. A VAT invoice is issued for each sale:
    • For intra-Community supply of goods (ICS) to entities with a valid EU VAT number and for exports outside the EU, a VAT rate of 0% is applied.
    • For sales to consumers within the EU, VAT is charged according to the rate of the recipient's country.
  3. B2B transactions apply international trade rules Incoterms 2020: DAP (Delivered At Place). The buyer (business client) bears the costs and obligations related to import customs clearance in the country of destination.

V. Shipping and Receipt of Footwear

  1. Orders are processed and shipped within 2 to 3 business days from the moment the full payment is credited (or deferred payment is approved), unless otherwise indicated in individual e-mail/WhatsApp arrangements.
  2. Goods are shipped via courier companies (e.g., DHL, DPD, UPS, FedEx). The seller selects the carrier based on the dimensional pricing of the shipment for the given destination country.
  3. The Client is obliged to check the condition of the shipment in the presence of the courier. If traces of damage, opening, or destruction of the package during transport are found, it is necessary to draw up a damage report with the courier, which forms the basis for logistics complaints.
  4. Any quantitative or assortment discrepancies between the delivered footwear and the agreed order must be reported by the business client within 3 days from the delivery date. Reports after this period will not be considered.

VI. Payment Methods and Settlements

  1. The basic form of settlement for orders agreed upon via e-mail/WhatsApp is prepayment (bank transfer) to the account indicated on the proforma invoice.

VII. Complaints and Exclusion of Warranty

  1. In accordance with Art. 558 ยง 1 of the Civil Code, liability under the warranty for physical and legal defects of the sold item is completely excluded in relation to Clients who are entrepreneurs (B2B).
  2. In the event of finding hidden manufacturing defects in footwear, the B2B Client should report this fact immediately (within 5 days of discovering the defect) to: business@parsell.pl in order to amicably work out a solution (exchange, price reduction).
  3. Complaints are considered within 30 days from the date of delivery of the complained goods to the company's warehouse. Parcels sent at the recipient's expense (cash on delivery) will not be accepted.

VIII. Privacy Policy and Personal Data Protection

  1. The controller of personal data collected in the registration process on the Platform and processed for the purpose of order fulfillment (e-mail/WhatsApp) is PARSELL SP. Z O.O.
  2. Data is processed in accordance with GDPR and the Act on the provision of electronic services. The Client has the full right to view, modify, restrict, and request complete deletion of their data from the system database. Full details are available in the Privacy Policy.

IX. Newsletter

  1. By registering an account or checking the subscription option, the Client may consent to receiving the Newsletter (commercial information by electronic means, via e-mail, SMS, or WhatsApp).
  2. In the business model, the Newsletter serves to convey key operational and marketing information: announcements of new footwear deliveries, wholesale price lists, cooperation rules, and dedicated promotional activities.
  3. Unsubscribing from the Newsletter is possible at any time by changing account settings or clicking the opt-out link in the e-mail message.

X. Final Provisions

  1. Products, descriptions, and specifications posted on the Platform after logging in do not constitute a commercial offer within the meaning of the Civil Code, but an invitation to submit inquiries and orders externally.
  2. The Platform owner reserves the right to modify these Terms. Changes take effect on the date of their publication on the website in the "Terms of Use" section.
  3. In matters not regulated by this document, the generally applicable provisions of Polish law, in particular the Civil Code, shall apply.
  4. All commercial disputes will be resolved amicably or through mediation, and ultimately by the court having jurisdiction over the registered office of PARSELL SP. Z O.O.